In today’s episode I’m joined by Graham Hoffman from BuddyBoss;
Graham tells us about
- The main areas that BuddyBoss Support helps customers with as well as how the support team is structured.
- Who the key team members are within the support team and the skill sets across each of the tiers.
- The lifecycle of a support ticket, where he takes a dummy support request from me and talks us through each stage of it’s journey.
RESOURCES
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- Transcript
