Processing of Refunds

If you are eligible for a refund, we will generally process your refund within 7 days, most of the time, much faster than that. Your credit card or PayPal account will be credited with the full amount you have paid. Although we try our best to process refunds in a timely manner, PayPal or your financial institution can take up to 3 weeks to reflect the refund in your bank or PayPal account.

Themes & Plugins 

Products

Themes & Plugins include the BuddyBoss Theme, the BuddyBoss Platform Pro, as well as other BuddyPress centred themes & plugins such as Boss Theme, One Social, Social Learner, BuddyBoss Wall, BuddyBoss Media and other plugins

14 Day Money Back Guarantee

Our themes & plugins come with a 14-day money-back guarantee. If you don't like the product and don't wish to use it, feel free to send us a message and we'll refund the full amount.

Cancelling my subscription

You can cancel your subscription at any time. Just send us an email and we’ll make sure that your subscription is cancelled and that you don’t get billed on the next billing cycle. 

When you cancel your subscription, and your current subscription expires, your product license will no longer be active. This means that if the product license is no longer active, you will lose access to all future software updates including:

  • Important Security Updates
  • Performance Improvement Updates
  • Feature Enhancements 
  • New Product Features 
  • Latest Product Versions

This also means that you will lose access to our 24/7 customer service team. So when you need our help with your website, we will unfortunately no longer be able to assist you. 

BuddyBoss App

21 Day Money Back Guarantee

The BuddyBoss App comes with a 21-day money back guarantee. If you don’t like the product and don’t wish to use it, feel free to send us a message and we’ll refund the full amount. 

Pre-launch & Early Bird Sale

For the early bird special discount and pre-launch, your 21 days start after you receive access to the BuddyBoss App. This will be during the months of January and February 2021. So you have ample time to change your mind if you no longer want to use the BuddyBoss App. 

On-boarding, Review & Publishing Service

The On-boarding, Review & Publishing Service comes with a 21-day money back guarantee. If you change your mind and no longer wish to hire our team to create, configure, customize and prepare your app for publishing for you, feel free to send us a message and we’ll refund the full amount. 

Exceptions

If you initiate the review and/or publishing process of your mobile app during the 21-day refund period following your purchase, then you will no longer be eligible for a refund on your On-boarding, Review & Publishing Service. You will still be eligible for a refund on your initial BuddyBoss App subscription payment assuming your request for refund is made during the 21-day period following your purchase. 

Cancelling my subscription

You can cancel your BuddyBoss App subscription at any time. Just send us an email and we’ll make sure that your subscription is cancelled and that you don’t get billed on the next billing cycle. 

When you cancel your subscription, and your current subscription expires, your product license will no longer be active. This means that your mobile app will no longer work. 

One cancelled, your subscription cannot be re-activated. You will need to make a new purchase if you would like to launch a mobile application. 

Done For You App Service 

21 Day Money Back Guarantee*

The Done For You services comes with a 21-day money back guarantee. If you change your mind and no longer wish to hire our team to create, configure, customize and prepare your app for publishing for you, feel free to send us a message and we’ll refund the full amount. 

Exceptions

If however, you initiate the start of the project and our team begins to work on your project, then you will no longer be eligible for a refund on your Done For You service purchase. 

I did not receive my refund

Please double check with your bank, PayPal or credit card. Sometimes it can take up to 3 weeks for your financial institution to fully process the refund.

If you have contacted your financial institution and are still unable to solve the problem, please open a new ticket via our Help Desk and our team will assist you.

Last updated on October 25, 2020