GPL License

Our themes & plugins are created for WordPress, an open source software released under the GNU General Public License. Therefore, any part of our themes or plugins that constitutes a derivative work of WordPress is also licensed under the GPL 3.0.

Validity and Renewals

BuddyBoss Theme and BuddyBoss Platform Pro

As soon as your purchase is complete, your one-year license and subscription begin immediately. You’ll have instant access to product updates and customer support from your purchase date, with no separate activation step required.

Your BuddyBoss Theme and Platform Pro purchase is a yearly subscription, so your access continues uninterrupted until you choose to cancel.

To keep access to product updates and customer support beyond the first year, you’ll need to renew your license before it expires.

Licenses are subject to annual renewal at the current standard pricing listed on our pricing page.

After your license expires, you can no longer renew it. If you’d like to regain access to updates and support, you’ll need to purchase the product again.

All BuddyBoss discounts and promotions apply to the first year only, including BuddyBoss Theme, BuddyBoss Platform Pro, BuddyBoss App, and all other BuddyBoss products.

Legacy Themes and Plugins

As soon as your purchase is complete, your one-year license begins immediately, giving you instant access to product updates and customer support.

To keep access to product updates and customer support beyond the first year, you’ll need to renew your license before it expires.

Your product license is renewed annually at its standard pricing as listed on our pricing page.

After your license expires, you can no longer renew it. If you’d like to regain access to updates and support, you’ll need to purchase the product again.

BuddyBoss App

As soon as your purchase is complete, your BuddyBoss App subscription and license begin immediately, giving you access to new product updates and customer support via our support desk, available 9 AM–5 PM Eastern Time.

For as long as your subscription remains active, your license stays active too, and you’ll continue to have access to new product updates and customer support.

When you cancel your subscription, your mobile app will stop working.

Pausing a subscription

If you have an active BuddyBoss App license and aren’t using it yet, you can pause your subscription at no cost. This will delay your subscription’s renewal date.

If you own a yearly BuddyBoss App license, you can pause your subscription for up to 6 months within any 12 months.

If you own a monthly BuddyBoss App license, you can pause your subscription for up to 3 months within any 12 months.

While your subscription is paused, you won’t have access to customer support, product updates, or the ability to create app builds. If your mobile app is already published, it will stop working.

Lifetime License

Lifetime licenses don’t require renewal. Once you purchase a lifetime license for a product, you’ll have access to support and updates for the life of that product. A lifetime license applies only to the product purchased and doesn’t grant free access to other BuddyBoss products.

Software Updates

Themes & Plugins

New product updates are automatically made available via your WordPress dashboard, where you can update your product directly. To continue accessing new software updates, you’ll need to keep your license renewed.

BuddyBoss App

Updates to your BuddyBoss App plugin

New plugin updates are automatically made available via your WordPress dashboard, where you can update your plugin directly.

Updates to your mobile app

Your mobile app on the app stores doesn’t always need to be updated. All content updates happen through your WordPress dashboard and sync with your mobile app in real time.

Your app only needs a new build when you want to take advantage of new BuddyBoss App software updates — including new features, critical bug fixes, and security or performance improvements — or when you make configuration changes that require a new build, such as changing your launch screen image, app icon, or enabling AdMob.

To update your mobile app on the app stores, generate a new app build from your WordPress admin area through the BuddyBoss App plugin. This uses BuddyBoss servers to create a new build from our latest stable software release.

You can then follow our tutorials on how to publish a new update to the Apple App Store and the Google Play Store — the process is straightforward.

Alternatively, if you’d rather not publish the update yourself, our team can do it for you for a small fee of $49. Just submit a support ticket, and our team will assist you.

You can generate new app builds from the BuddyBoss App plugin whenever you publish an update. Builds are limited to 20 per month, up to a maximum of 100 per month depending on your plan, to help prevent abuse of the build system — though most apps will only need 1–3 builds per month. If you’re doing custom development and need more, reach out to customer support, and we’ll help assess your needs and adjust your account. Additional fees may apply.

Customer Support

BuddyBoss offers customer support 9 AM–5 PM Eastern Time via our ticketing system and chatbot. You can submit a ticket from your account area or start a live chat conversation with our support team anytime. Read more about our Support Policy.

Refund Policy

You’re entitled to a 14-day refund period from the date of your purchase, across all BuddyBoss products. Read more about our Refund Policy.

Payment Methods FAQ

How do I add a payment method?

To add a payment method, go to your BuddyBoss Account Dashboard > Billing and choose Add Payment Method.

How do I update or remove my payment method?

You can update or remove your payment method in your BuddyBoss Account Dashboard > Billing.

Licenses & Subscriptions FAQ

Do I need an active subscription to use BuddyBoss Theme or plugins?

If your subscription expires and you don’t renew it, you can still use the product. However, you won’t be able to re-download the product or receive updates and support for it, and some features may be unavailable with an expired license.

Do I need an active subscription to use my BuddyBoss-powered mobile app?

Yes. If you cancel your BuddyBoss App subscription, your mobile app will no longer work.

When will my BuddyBoss App subscription start and renew?

Your subscription and license begin immediately once your purchase is complete. There’s no delivery window or waiting period. You’ll have instant access to the BuddyBoss App Plugin, and your subscription will renew one month — or one year, if you choose the yearly option — from your purchase date.

I just purchased BuddyBoss App but can’t find any download files. Where can I access them?

You’ll get access as soon as your purchase is complete. You’ll receive an email with details on how to access your files, and they’ll also be available right away inside your BuddyBoss account area. If you don’t see them, please reach out to customer support and we’ll help you get set up.

How do I activate my license key?

For BuddyBoss Theme & Platform Pro, please refer to the following tutorials:

For themes and plugins released prior to 2019, you’ll need to install the BuddyBoss Updater plugin on your site and follow the instructions for activating your license key.

You can activate and deactivate license keys at any time. When your subscription renews, your license key stays the same, so there’s no need to update it on your site.

Renewals FAQ

How does subscription renewal work?

To ensure uninterrupted service, BuddyBoss automatically bills you for your subscription at each renewal period. This continues until you choose to cancel. You can find more details in our Terms of Service, Section 3.5 – Automatic Subscription Renewal.

Will I be notified before my subscription renews?

Yes, we’ll send renewal reminder emails 30 days and 7 days before your renewal date to the email address on your account. Please make sure your email address is active and up to date so you don’t miss these notifications.

What happens if my subscription renewal payment fails?

If a renewal payment fails, we’ll make several attempts to process it and notify you before cancelling your subscription. This applies to all BuddyBoss products.

How can I cancel my subscription?

You can cancel your subscription at any time by going to your BuddyBoss Account Dashboard > My Subscriptions and clicking Cancel on the product you want to cancel. Note that once your BuddyBoss App subscription is cancelled, your mobile app will no longer work.

Can I cancel one product subscription without affecting my other purchases?

Yes, you can cancel each product subscription separately. Go to your BuddyBoss Account Dashboard > My Subscriptions and click Cancel on the specific product you want to cancel.

How do I know when my subscription renews?

Your BuddyBoss Account Dashboard > My Subscriptions page lists each product along with its renewal date, so you’ll always know when your next billing cycle is.

My BuddyBoss App subscription has been renewed, but I no longer need it. Can I request a refund?

Monthly and yearly App renewals are non-refundable.

For monthly renewals, you can cancel at any time to avoid being billed again; your subscription simply won’t renew starting the following billing month.

For yearly renewals, we send reminder emails several weeks before your renewal date, so please cancel before you’re charged if you no longer need the subscription.

Upgrades & Transfers FAQ

Can I add more site licenses to my existing subscription?

Yes! You can purchase additional activation licenses directly from your account. Each additional license is priced at $49 per license per year. Here’s how it works:

  1. Go to your BuddyBoss Account Dashboard > My Subscriptions and click Add More Sites on your subscription.
  2. You’ll be redirected to checkout, where you can select the number of additional licenses you need.
  3. Once purchased, your activation limit increases immediately.

A few things to keep in mind:

  • Each additional license is linked to your main subscription.
  • If an additional license subscription is cancelled, it stays active until the end of the paid period, after which your license limit decreases accordingly.
  • Upgrading your main subscription plan doesn’t affect your additional licenses or total license count.

Can I upgrade my BuddyBoss App plan?

Yes, you can upgrade your BuddyBoss App plan at any time. We currently offer three plans: Start, Launch, and Scale. You can also add additional licenses at $999 per license. To get started, reach out to our Support Team, and we’ll be happy to assist you with the upgrade.

Can I transfer my BuddyBoss subscription or license to someone else?

No, transfers of ownership are not supported for any BuddyBoss products, including BuddyBoss Web, BuddyBoss App, and Lifetime Licenses.

Last updated on April 25, 2025