Fluent Support

A self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, and channels
Support Ticketing

Fluent Support is a self-hosted feature-rich customer support ticketing system solution for WordPress with unlimited tickets, support agents, users, products, tags, and channels. The plugin lets you manage your customer queries from different channels such as contact form, support ticketing form, email or a remote website.

Fluent Support features include:

  • A multi-channel, super fast and rich filter-based ticket management system
  • Dashboard with charts, graphs, essential data points to display the overall support quality for your products and services
  • Ability to segment tickets by product
  • Track waiting times for overall tickets
  • Customers can set the priority
  • Admin/Support Agent can set the priority of a ticket for their own
  • Add notes for internal use to the tickets
  • Detailed reports for support agents and customers 
  • Send a response to multiple tickets in bulk
  • Integrate and use with other plugins like FluentCRM, Slack, Fluent Forms,  BuddyBoss, WooCommerce, EDD, LifterLMS, LearnDash, Discord, Paid Membership Pro, WishList Member, and many more.
  • Quickly edit a customer’s info from the ticket page or add notes for later use
  • Close tickets by filtering or tickets older than X number of days
  • Fluent Support’s  BuddyBoss Integration allows you to:
    • Display a user’s BuddyBoss group details on the Ticket Entries page. The details displayed are the group name and the date of joining the group of the user
  • GDPR ready
  • Build with VueJS and REST API as a Single-page Application

Fluent Support is developed by the same authors of Ninja Tables, Ninja Tables, FluentCRM, FluentForms, and FluentSMTP.

This integration is developed and maintained by Fluent Support to work specifically with BuddyBoss. It is the responsibility of this developer to keep the integration updated to ensure it works with the latest versions of BuddyBoss products and address major security concerns.

For support with this integration, please contact the support center.

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