Introduction
After purchasing the BuddyBoss App, you may notice that your access is marked as “On Hold.” This is because we onboard our customers in groups to ensure quality service. With your recent purchase, you have been added to the next release group, which will provide full access to the BuddyBoss App plugin—including your license key.
Understand the On Hold Status
- Your account is temporarily placed on hold as part of our controlled onboarding process to maintain service quality.
- Visit https://www.buddyboss.com/app-is-here/ to check the release schedule. This calendar outlines when each group, including yours, will receive full access.
Troubleshooting and FAQs
Q: Why is my access marked as “On Hold”?
A: To ensure a high-quality service experience, we onboard our customers in groups. An “On Hold” status indicates that you are scheduled for the next release group.
Q: What should I do if I have not received access after purchasing?
A: Please review the release calendar to determine when your group is scheduled to receive full access. If you experience significant delays, contact our support team for further assistance.
