Getting Support: Where to Start with BuddyBoss Help Center

Introduction

Need help with your BuddyBoss product? This article explains how to access technical support, what to expect from our support team, and how to get the fastest help possible—whether through documentation, tutorials, or contacting our team directly.

With this guide, you’ll learn how to:

• Use our Help Center, documentation, and bot assistant
  
• Contact human agents through the proper forms
  
• Understand what’s included in support
  
• Prepare your site for troubleshooting
  
• Escalate critical issues when needed
  

Getting Help from the BuddyBoss Support Team

Browse our documentation and tutorials

1. Visit the BuddyBoss Documentation to explore setup guides, feature explanations, and troubleshooting tips.
   
2. For visual learners, check out our Video Tutorials for step-by-step guidance on common tasks.
   

Get instant assistance from our AI support bot

3. Go to the BuddyBoss Help Center.
   
4. Use Buddy, our built-in AI support assistant, to get instant answers to common questions and find relevant articles quickly.
   

Submit a support request

5. Log in to your BuddyBoss account.
   
6. Go to the Support Contact Page.
   
7. Choose the form that fits your needs:
   
   • Technical Assistance Form – For bugs, errors, performance issues, or product malfunctions
     
   • Basic Question Form – For pre-sales questions, account or billing inquiries, agency partnerships, or general questions
     

You must be logged in and have an active license to submit a support ticket.

Support Hours and Channels

• Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM ET.
  
• Support is not available on weekends.
  
• All support is provided through our Help Center. We do not offer support via forums, social media, or phone.
  

Once a ticket is submitted, replies will be sent to your email. You can respond directly to those emails to continue the conversation.

Talking to a Support Agent

If your issue isn’t resolved through documentation or the AI assistant:

• Visit the Contact Form
  
• Submit your request and a human agent will respond during support hours
  

Preparing for Troubleshooting

Granting secure access to your site

• Some issues may require our team to log into your site.
  
• Always back up your website before providing admin or FTP access.
  
• Change your passwords after the issue is resolved.
  

We follow strict security protocols, but BuddyBoss is not responsible for any data loss or site changes resulting from troubleshooting activities.

Creating staging and FTP access

• Use a staging environment when possible.
  
• Follow these guides:
  
  • How to Create a Staging Environment for Your WordPress Site
    
  • How to Set Up FTP Access
    

What’s Included in Support

You can expect help with:

• Installation and setup
  
• Configuration guidance
  
• Usage questions
  
• Troubleshooting product issues
  
• Bug reports related to advertised features
  

Support does not include:

• Issues with third-party plugins or themes not officially supported by BuddyBoss
  
• Custom development, design changes, or new feature requests
  
• BuddyPress or WordPress core issues unrelated to BuddyBoss
  

For custom features or changes, you may contact the BuddyBoss Agency.

Troubleshooting and FAQs

Q: Why can’t I access the Help Center?
A: You need an active license. Expired licenses lose access to support and cannot be reactivated unless renewed.

Q: How do I speak with a real support agent?
A: Use the support contact form to send your request. Our team responds during support hours.

Q: How fast can I expect a response?
A: Most tickets receive a reply within a few hours during business days. More complex issues may take longer and may be escalated.

Q: Is it safe to share admin credentials with your team?
A: Yes, but always back up your site and update your credentials after the issue is resolved.

Q: What qualifies as a bug?
A: A bug is a malfunction in an existing advertised feature. Feature requests or third-party integration issues do not qualify.

Q: How do you handle bug fixes?
A: We aim to resolve bugs promptly. For urgent cases, we may provide a temporary fix while a permanent one is being developed.