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Viewing 11 posts - 1 through 11 (of 11 total)

  • Question

    October 29, 2015 at 3:19 pm #50059

    sauntvalerian
    @sauntvalerian

    On one of the sites I’m running Boss on, after upgrading to 2.0, I can no longer access any options for the theme. The customizer fails to load, but also the theme options page loads a White-Screen-of-Death.

    The front of the site is okay, I just can’t edit any options. The site it is on is the hub site of a multisite installation. I’ve already done the plugin dance by deactivating my plugins (both locally activated and the network activated plugins).

    Right now, the usual troubleshooting steps are not resolving it. Any ideas? I’m happy to give you Superadmin access to the network to help troubleshoot it, just left me know how to share the login credentials.

    Answers

    October 30, 2015 at 4:42 am #50124

    Varun Dubey
    @vapvarun

    Hi @sauntvalerian, Please send the login details we will check them.
    Please also check your error log file
    Regards
    Varun Dubey

    October 30, 2015 at 8:54 am #50154

    sauntvalerian
    @sauntvalerian

    @vapvarun The login credentials have been sent via the contact form. Boss theme is installed on the main site on the network, where I’m having this issue.

    October 31, 2015 at 4:10 am #50211

    Anonymous
    @

    Hi @sauntvalerian, we have got the login credentials..

    Thanks

    November 2, 2015 at 4:04 pm #50438

    sauntvalerian
    @sauntvalerian

    @pallavi or @vapvarun Do you have any thoughts or guidance on this?

    November 3, 2015 at 5:15 am #50471

    Varun Dubey
    @vapvarun

    Hi @sauntvalerian
    I am working on it, i will update you shortly
    Regards

    November 14, 2015 at 11:24 pm #51723

    sauntvalerian
    @sauntvalerian

    I don’t know if you guys did anything, but I did run the latest update today and I am able to access the options and customizer. I don’t know if you was because of a fix you did, or as a result of the update. Either way, I’m settled. This is resolved, thank you.

    November 16, 2015 at 12:05 pm #51867

    Anonymous
    @

    Hi @sauntvalerian, We have fixed all the small issues in new updates..If you still getting any issue so please let us know.

    Regards
    Pallavi

    November 18, 2015 at 10:59 am #52060

    mark
    @marcoart

    what was the issue? i am having the same problem

    November 19, 2015 at 2:20 am #52143

    Varun Dubey
    @vapvarun

    Hi @marcoart, please let me you server php version
    and try to keep as per WordPress recommendation.
    https://wordpress.org/about/requirements/

    Regards
    Varun Dubey

    January 14, 2016 at 9:42 am #56263

    Carlos
    @iconversity

    I just bought the Social Learner theme and I’m having the same problem. What can I do?

Viewing 11 posts - 1 through 11 (of 11 total)
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