Unable to upload images on mobile

[Renee]

I have this installed on my buddypress package that was a custom theme project by BuddyBoss. All working well, I turned off the “Starred” feature via CSS. It would be great if this was a checkbox in the plugin settings.

My big issue is that file upload capabilities are not working on mobile devices. At least my iphone and ipad.

I have it loaded on our dev server for troubleshooting.

How should I send credentials for checking?

[Varun Dubey]

Hi @diversityx, You can sent your login details from our contact us page. We will check your issue
Regards
Varun Dubey

[Renee]

Hi Varun

Login credentials sent through your form.

Thanks!

[Varun Dubey]

Hi @diversityx, Sorry for the delayed response

We are getting
sitedomain/outside/ url
when we are trying to access
sitedomain/inside/members/buddyboss/messages/

Please let me know how are can test your front end of the Inbox
Regards

[Renee]

I have sent you the login credentials through your form, and the link to have access to our dev. The link was sent to [email protected] I have to block the dev site by IP.

I would appreciate this being looked at.

[Renee]

But 8 days between replies makes for some terrible communications with Buddyboss support.

[Varun Dubey]

Hi @diversityx, It got delayed to due extra protection at your website
We have got two key access and but both do not allow to access the pages.
To check the issue, we need to visualize the issue at least once.
You can also record a screen cast it will help developers to get the issue.
Regards
Varun Dubey

[Renee]

My bad! I had forgotten to give you membership access too.

[Renee]

I would like this fixed for my users before the plugin is updated. Thank you.

[Varun Dubey]

Hi Renee
I have sent private message to you the link of development version of the Inbox plugin you can use it
We will publish there edits after get verified by our testing phase .
Regards
Varun Dubey

[Renee]

Installed the new version on the dev server you have access to. When I click on ”attach file”, it brings up the keyboard, not the mobile file browser to upload a file.

It does not appear to have fixed the issue.

[Varun Dubey]

Hi @diversityx, I have cross checked with iphone and android both of them tested your site and my own install also
But seems worked fine
Please try to clean your cache and try once again

Regards

[Renee]

Thanks for all your efforts Varun. I was able to get it to work fine on a Galaxy Tab – but I use an iphone 6+ – and in that it doesn’t work. However, it does work on an iPhone 4, but not a 5 and newer.

I note that the mcEdit is missing in these smaller versions. (not that its an issue on the android tablet). What do you think could be wrong?

If I test it in Chrome’s dev tools, you will be able to recreate the iphone 5 and newer issue.

Thanks for your assistance.

[Varun Dubey]

Hi @diversityx, Developers will cross check on other devices shortly
Regards