Is there a way to disable mobile theme?

[Alma]

So we are having a strange problem on one of our sites using the Boss theme. Sporadically it shows the mobile theme by default when viewing from a desktop. This only happens when using firefox or chrome and does not happen when using edge or safari.

Is there a way to disable the mobile theme altogether on desktops? Basically force desktops and tablets to show only the desktop theme?

[Anve S.]

Hi @tami73,

Go to Buddyboss > Boss theme > Layout . There you can see the options to have desktop view for Desktop and Tablet .

Regards
Anve

[Alma]

Thanks but I already have that active. The problem is that for those who have already chosen mobile view, they will be stuck in that view forever! Plus the mobile theme still shows up.

[Anve S.]

Hi @tami73,

Could you please share your website url for testing it.

Regards
Anve

[Alma]

Hi again,

We have 4 different wordpress installs with separate instances of the theme installed and this issue is happening with them all. Like I said it is sporadic behaviour and event though I said that it is not happening with edge or safari, actually it’s happening with them all, its just because the behaviour is sporadic that it appeared not to before.

I have noticed that it seems to be a caching issue with either cloud flare or w3 total cache because when I turn off the cache for a minute then refresh the page, it then loads correctly. I then have to manually clear the cache for the changes to take effect. I am having to do this daily to clear the mobile version of the site from displaying on desktop.

[Alma]

My apologies, the url(s) are:

http://store.blackhairinformation.com/
http://www.blackhairinformation.com/

[Anve S.]

HI @tami73,

Apologies for delayed response . I have checked you sites , they look fine and no mobile view on desktop.

Regards
Anve

[Alma]

We finally figured it out! So for anyone else who is exeperiencing the mobile site showing on desktop or desktop site on mobile with budyboss, it seems that it is a catching issue that happens with themes that allow the mobile site to be viewed on desktop and vice versa. In my case it happened while using the W3 total cache plugin along with buddyboss. The solution can be found courtesy of the WPtouch Mobile Plugin on this link: https://wordpress.org/support/topic/seeing-mobile-theme-on-desktopdesktop-theme-on-mobile

In essence the mobile user agents need to be rejected from caching to prevent the inconsistent behaviour. Hope this helps someone 🙂

[Nicolas]

@tami73 i have the same strange issue but we don’t use a caching (only varnish)

Could u help? Support here lacks professionalisme and updates.

Site: http://www.noodweer.be

[Alma]

@noodweerbe we use varnish too but honestly I can’t think of how you can go about rejecting mobile user agents without a plugin. Might I suggest that you install w3 total cache anyway and follow the instructions? They work pretty well together.

[Varun Dubey]

Hi @tami73 @noodweerbe Varnish cache do not support BuddyPress it also break functionality like following link

Creating Groups error – debug info and associated below.

Our support forums are closed now and use our ticket system for any further questions.

Regards
Varun Dubey