BuddyBoss Home – Web Support Forums Themes BuddyBoss theme BuddyBoss 4.2.0 Update Problem

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  • Question

    #43147
    @reginawalker

    Hi TJ,

    I don't know what I did wrong in manually updating my site but I caused it to go blank.

    I followed your instructions I think. I backed up, deleted Buddyboss, left the child theme, uploaded through Filezilla. Uploaded the plugins.

    But when I checked on my themes page, it said I still need to update my theme. I also didn't see any difference to my site.

    So I pressed the update button on the Theme icon.

    That may be when my site went blank.

    So I re-uploaded and pressed overwrite.

    Still no site.

    So I deleted the theme and re-uploaded.

    Still no site and the theme icon was broken on the dashboard themes page.

    So I tried restoring the site with wp-dbmanager.

    Nothing.

    So I called my host, and also created a ticket.

    I spent all day yesterday trying to get it back with my host. Finally they just disabled every plugin and also my Buddyboss child theme. They restored my site on a 2014 Theme instead of Buddyboss.

    Then… I’ve tried re-uploading and overwriting 3 times. I've tried changing the names of both themes and uploading zipped files an then extracting. I’ve tried uploading from the dashboard.

    I’ve tried re-activating bbpress and buddypress.

    The theme icon for Buddyboss stays broken in Appearance>Themes , instead of an orange image it’s white with a tiny blue square in the top left corner, like a broken image, even if I change the name and upload another.

    Oh, I also tried uploading a new child theme.

    Is there any chance you could come over and help me get my site back or maybe you know a potion I can take that will help me do this myself.

    Answers

    #43160

    Deepak BuddyBoss
    Participant
    @deepak

    I have responded to your PM

Viewing 2 posts - 1 through 2 (of 2 total)
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