How to Enable Account Deletion Requests in Your BuddyBoss App

Introduction

Putting control in your members’ hands builds trust and that includes letting them request their account be deleted directly from the app. This guide will walk you through enabling the Delete Account feature, directing deletion requests to the right inbox, and customizing the email subject so you never miss a request.

Enabling Account Deletion Requests

Note: This section appears only when BuddyBoss Platform is not activated.

1. In your WordPress admin, go to BuddyBoss App > Settings > Feedback.

2. Under Feedback Options, locate Delete Account.
   
3. Click Save Changes.
   

Note: Once enabled, app users can tap Settings > Delete Account in the mobile app to send you a deletion request.

Configuring Deletion Notification Email

1. Still in BuddyBoss App > Settings > Feedback, scroll to the Delete Account section.
   
2. In Delete Request Email, enter the email address where deletion requests should be sent.
   

Note: If left blank, the site’s Administration Email will be used.

3. In Email Subject, type a clear subject line (e.g. “App Account Deletion Request”).
   
4. Click Save Changes.
   

Troubleshooting & FAQs

Q: I don’t see the Delete Account option under Feedback.
A: Ensure BuddyBoss Platform is deactivated. The Delete Account feature only appears when Platform Pro isn’t active.

Q: Deletion emails are going to the wrong address.
A: Verify the Delete Request Email field. If it’s empty, WordPress will default to the Administration Email.