1. Knowledge Base
  2. Troubleshooting

Troubleshooting

Running into issues? Learn how to resolve the most common issues with BuddyBoss.

  • Change Component Name

    https://vimeo.com/320529982 Don't want to call your members, "members"? No problem, it's a quick walk-through changing members to "Minions". Navigate to your admin Dashboard.Select Pages -> All Pages.Select Members.Change…
  • Nickname Format

    Nicknames have some inherent restrictions much like an email address. They are as follows: Must be unique.Cannot be empty.Only "a-z", "0-9", "-", "_" and "." are allowed."-", "_"…
  • Nobody Can Register

    If nobody can register on your website it is most likely because it is disabled. Navigate to BuddyBoss -> Settings -> General and select "Allow non-members to register…
  • Members Not Receiving Emails

    Certain hosting providers do not play nicely with the WordPress mail functions. There have been several plugins developed to work around certain hosting providers. At the time of…
  • Attach Forum to Existing Group

    To attach a forum to an existing group you will need to navigate to Dashboard -> BuddyBoss -> Forums. Then select the forum you want to attach. Under…
  • Menu Links Return 404 Errors

    Sometimes after installation or after updating plugins, your menu links will stop working properly. To fix this navigate to Dashboard -> Settings -> Permalinks. Try selecting the 'Post…
  • Stop Spammers

    Protecting your site from spammers does not have to be scary or difficult. Without protection your site could be overrun by automated spam bots trying to sell fake…
  • White Screen Pages

    A blank white page occasionally happens with installation of a WordPress plugin. Usually this is due to some PHP error/conflict in the plugin, or a memory limit on…

Questions?

We're always happy to help with code or other questions you might have! Search our documentation, contact support, or connect with our sales team.