This question contains 25 replies, has 6 contibutors, and was last updated by  TJ Chester (Admin) 3 years, 7 months ago.

Viewing 11 posts - 16 through 26 (of 26 total)
  • Question

    #58337
    @foodiechats

    We are experiencing the same issue. Our RAM is at 256MB right now but we are working to increase it (something on our site might be limiting it, we don’t know yet)

    We do have the ‘mobile rotation fix’ option enabled as well. Can we send you our login information for a fix?

    Answers

    #58341
    @george123

    We are on 4.2.9 buddyboss, the very latest version. Checked all plugins individually and couldn’t find the culprit.

    We also have the check mark for mobile rotating.. it’s a IOS only issue and it depends on how their screen is rotated when the picture was taken.

    #58344
    @george123

    Our ram is 512 across the board. WordPress also on latest version.

    #58417
    @vapvarun

    Hi @george123, I have already provided your login detail to developers to check this issue at your site.
    I will update your after their response
    Regards

    #58418
    @vapvarun

    Hi @foodiechats
    Please send your login details from our contact page we will check at your site, Please include this topic url for reference.
    It is recommended to keep memory 512MB to utilize Image Rotation feature
    Regards

    #59706
    @george123

    bump

    #59710
    @vapvarun

    Hi @george123, Developers have checked at your site and it seems working fine at your website
    Regards

    #59711
    @vapvarun
    #59712
    @george123

    It depends on how people are taking the picture. Did they test horizontal and vertical holding iphone positions? It’s only for when the phone is turned a specific way.

    #59717
    @vapvarun

    yes

    Plugin is reading the EXIF info of the image and on the basis of rotation will be performed.

    We have tested with iphone in both landscape mode (with the iPhone held horizontally) and in portrait mode (the iPhone held vertically).

    Regards

    #61281
    @tjchester

    @george123 our developers have logged into your site and found the iphone rotation issue no longer exists. Can you verify? Please make sure to mention me so I know to check back. Thanks!

Viewing 11 posts - 16 through 26 (of 26 total)

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