Why are images rotating?

[Holly]

Ever since the upgrade of theme any images taken on a mobile device, despite being taken in portrait, are showing up on laptop/desktop sideways – while on mobile device are showing up properly.

I have attached an example I just tested out to help demonstrate the difference as well as an example of a series of photos uploaded by a member from her phone.

While those who use mobile devices can certainly edit their photos before posting, this is a unnecessary step and contradicts this mobile responsive feature.

Uploads were posting properly 2 days ago.
What has happened?
How can this be fixed?

Thank you in advance for any help you can provide.

[mth75]

@holidayjoi @michael I got a user with the same problem on a none IOS device.

[mth75]

@holidayjoi @michael

Hi Holly, I almost forgot, try this option under settings/BuddyBoss Media

Mobile Rotation Fix Enable fix for mobile uploads rotating.
It’s recommended that you have at least 256M-512M of RAM allocated to PHP, otherwise photo uploads may fail.
Your current memory limit is 256M. You can contact your web host to increase the memory limit.

[Varun Dubey]

Hi @holidayjoi, Please enable the setting option for
Mobile Rotation Fix Enable fix for mobile uploads

It should fix the issue.

Regards
Varun Dubey

[Holly]

Thanks guys!

I do have the Mobile Rotation Fix selected.
Looks like I need to increase memory.

[Holly]

Follow Up….

I have increased my memory after contacting my web host to 512M. I rebooted my site and still the increase in memory has not changed in WordPress. It still shows that my limit is 256M.

See Attached

My images are still rotating and even coming in upside down.

I contacted my web host – Media Temple – and I was told …

——
It’s usually in the wp-config.php file, but it can be placed elsewhere as well.

This should be something you can do by checking the WordPress files. Otherwise, you can try placing the 512M limit yourself in the config files.
—–

May I please request help on how to do this?

This is outside of my comfort zone and I do not want to mess anything up.

Thank you!

[Varun Dubey]

Hi @holidayjoi, you can add this line to wp-config.php

define( 'WP_MEMORY_LIMIT', '512M' );

Regards
Varun Dubey

[Holly]

Just following up on this…

I have increased memory on webhost to 512
and I have added the line above to WP-config.php

Attaching screen shot – is this entered correctly?

Images are still rotating…
what can be done to fix this?

Thanks!!!

[Varun Dubey]

Hi @holidayjoi
thanks for your patience , developers are working on it.
It will be fixed and pushed shortly
Regards
Varun Dubey

[George]

All of my members that post with IOS have this same issue as well.

Enable fix for mobile uploads rotating is checked in the buddyboss settings.

Memory is at 512mb.

Any update here?

[Varun Dubey]

Hi @george123, updated are already pushed
Please make sure you have updated (BuddyBoss Media 3.1.6) version.
if you are still facing the issue, Please send your login details from our contact page we will check it

Regards
Varun Dubey

[George]

I already sent my login details for another issue that hasn’t been answered.

I have 3.1.6 as well. I’m trying another suggestion and testing an external plugin to resolve this now. I’ll report back. In the mean time, would you mind logging into our site and troubleshooting the wall issue posted in another thread here?

[Varun Dubey]

Hi @george123, Please let me know if you still need help on it
Regards

[George]

This is still an issue for some reason on my site.

Sometimes when IOS users post from their phone, their image is flipped upside down.

On PC browsers, its flipped but when they look at the page on their IOS phones it’s not flipped.

See here:

http://bit.ly/1Q1Bp4L

[Varun Dubey]

Hi @george123, I have forwarded your login details to developer to cross check above issue art your site.
Regards
Varun Dubey