Reply message failed

[Chris van Donkelaar]

Hello—

I had no problem installing or configuring your Reply-by-Email plugin, but when I try to use it from our Microsoft 365 email account, via a browser, I get a, “Reply message failed”. But, when I use a personal account on my computer, it works just fine.

Can you offer any advice about where the problem is in this scenario?

Thanks!
—Chris

[Varun Dubey]

Hi @cvandonk, Sorry for inconvenience
I have notified developer to add support of Microsoft 365 email account, via a browser, a minnor syntax different can fail api call. Might be Microsoft 365 email account, via a browser is adding few additional data with email syntax.
We have tried to cover most of in our next update.
Regards
Varun Dubey

[Shyra]

Hi there,

I am encountering the same problem, only this is happening in Outlook. I have all of my email accounts in Outlook and the Reply-by-Email is sending me a message that it failed.

[Varun Dubey]

Hi @okwahonet, Please update RBE to current version
We have fixed support of the outlook application and web version both.
We have tested on outlook 2016 mac and windows version.

Regards
Varun Dubey

[Shyra]

Hi Varun,

I checked the RBE plug-in on my site and I have version 1.0.1, which seems to be the latest version on the BuddyBoss website. Will you be releasing a plug-in update soon?

Thanks again

[Varun Dubey]

Hi @okwahonet, Please let me know the step your are doing .. I will follow the same to replicate it.
Outlook issue is fixed inside 1.0.1.
Regards
Varun Dubey

[Michael Eisenwasser]

@okwahonet We have tested thoroughly with Outlook accounts, and added fixes for it. It should be working in the latest release, 1.0.2