member directory member type not taking members

[kevin]

when pre existing member put themselfs in member types it shows on the back end but in member directory there is no users in the member type backend ie. https://i.gyazo.com/768572026359189d934c39a5581bda53.png member directory ie. https://i.gyazo.com/0dbbd03f682b295223effabd890e82a7.png

[kevin]

I dont think you all work weekends

[Varun Dubey]

Hi @kpd10435, Sorry for delayed response
Member need to be active once.

Once they will login they will start displaying in tab list

You can use user switching plugin to login as desired member to confirm it.

else you can send your login details from our contact page we will cross check it

Regards
Varun Dubey

[kevin]

Hi I have like 40 active so I don’t know what’s going on

[Varun Dubey]

Hi @kpd10435, Please PM your login details. We will check it at your site.
Regards

[kevin]

Sent my info to you

[Varun Dubey]

Hi @kpd10435, Please reset the password once, current password is not working.

Regards
Varun Dubey

[kevin]

OK resent new username and password

[kevin]

so any update on this issue?

[Varun Dubey]

Hi @kpd10435, It’s a theme issue.
All tabs are messed up
Developers will implement the solution inside your site shortly
Regards
Varun Dubey

[kevin]

Anymore word?

[Varun Dubey]

Hi @kpd10435, Task is already assigned to developer, he still have to work on your site
That’s specific theme issue.
Please keep the login details same.

Regards
Varun Dubey

[kevin]

Hi how is the progress going ….?

[Subharup]

Same issue here… if I change member type of an existing user from backend, it doesn’t reflect on the front end. Please resolve the issue as early possible.

[Varun Dubey]

Hi @subharup
Please let me know which theme you are using ?
Regards