If you are eligible for a refund, we will generally process your refund within 7 days, most of the time, much faster than that. Your credit card or PayPal account will be credited with the full amount you have paid. Although we try our best to process refunds in a timely manner, PayPal or your financial institution can take up to 3 weeks to reflect the refund in your bank or PayPal account.
- Malfunctions and Bugs: If you are having issues getting our product to work as advertised, we will be happy to provide you with a full refund, within 14 days from purchase. Before a refund is processed, you must give us the opportunity to help you fix the issue you are having. Please create a ticket for the issue via the Help Desk, and allow reasonable time for us to help you fix it.
- Invalid refund requests: If you simply decide that you do not want to use our product anymore, we cannot grant you a refund. We are committed to helping with any issues you may have with our product. At the same time, we expect you to know what you are purchasing and why.
- Compatibility issues with third party plugins: There are thousands of plugins out there and we cannot test and provide full integration with every one of them. We do not provide support for third party plugins. Incompatibility with a third party plugin cannot be used as a basis for a refund request. The exceptions are the plugins listed in our product descriptions as supported integrations.
Please double check with your bank, PayPal or credit card. Sometimes it can take up to 3 weeks for your financial institution to fully process the refund.
If you have contacted your financial institution and are still unable to solve the problem, please open a new ticket, via our Help Desk.