Website BuddyBoss

This Job is For You If:

  • You enjoy working in a data driven, collaborative, and result oriented environment
  • You have an organic approach to networking, helping people and making connections
  • You have strong analytical, problem-solving and troubleshooting skills
  • You are positive and energetic with a can-do, professional, and responsible attitude
  • You enjoy communicating with people and have excellent interpersonal & presentation skills

What You’ll Do:

As a Senior Technical Copywriter at BuddyBoss, you will be working very closely with our Product Design and UX / UI teams to fully understand the scope / functionality and implementation for our BuddyBoss customers and end users. You will be using your creative panache to create simple yet powerful technical documentation for end users. The right fit for this role will enjoy playing with new product features, testing edge cases, understanding how our audiences perceive the user experience and help not only shape the product and its use, but also create video tutorials on the best way to use and implement the new features. If you enjoy technical products and like helping end users with seamless user experiences this job is for you.

 

Your day will look like this:

  • Creating product documentation and tutorial videos for BuddyBoss and all our products / features and enhancements
  • Creating documentation for product integration
  • Creating plugin, theme review, and tutorials
  • Providing peer review of content authored by release teams
  • Playing with our new Product features (before they are launched), and using our written scopes and Loom videos in JIRA to shape the user experience and journey
  • Talking to the Product team members for any needed clarification
  • Writing scripts for video tutorials
  • Configuring demos for our all scripts and tutorials
  • Working closely with the marketing team to plan products promotions and campaigns
  • Becoming very comfortable with writing in the BuddyBoss brand voice
  • Gaining a deep understanding of our products and marketing strategies
  • Testing products to get a deep understanding of all the features and reporting bugs you find as you create documentation
  • Researching copy angles, gathering social/scientific proof and understanding market messaging
  • Understanding our audiences’ wants, needs, and pain points
  • Crafting compelling copy for a variety of mediums/campaigns including emails, websites, product pages, landing pages, ads, videos, webinars, case studies, transactional pages and social
  • Writing copy that is clear, compelling and concise but also compassionate and creative
  • Other related responsibilities, as we see fit

Bonus Points if you can:

  • Actually film/edit the video!
  • After video is done, converts the script into a more straightforward step-by-step written tutorial
  • Using Git to play with features and their use cases, switching between branches to explore edge cases and try to make it super seamless. 
  • Knowledge of Final Cut Pro and/or Adobe Premiere, and how to film screencasts

Here is what you should have to succeed in this role:

  • Proven working experience in technical writing of WordPress related software documentation (Themes and Plugin documentation)
  • You have 5+ years of relevant work experience as a technical writer in the software or infrastructure industry, writing developer guides and API reference documentation.
  • Experience with Version Control Systems such as Git, Pull Request Reviews and Continuous Integrations tools.
  • You have excellent written and verbal communication skills and hold a degree in a Technical Discipline.
  • Ability to deliver high-quality documentation paying attention to details
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of WordPress
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred

Monthly Salary: $1200 – $1500 USD


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