How to Fix the Message Notification Counter with Wrong Number Display of Unread Messages

Introduction

If your BuddyBoss message notification badge displays an incorrect count of unread messages, you can repair it using the built-in community repair tool. This guide explains how to reset and recalculate unread message counts so your notification counter reflects the correct number.

Repair Unread Message Counts

1. In your WordPress admin, go to BuddyBoss Dashboard > Tools > Repair Community.
2. Find and check the option labeled “Repair Unread Message Counts” (or similar).
   
3. Click Repair Items to start the process.
   

Note: If the issue persists after running the repair, please open a support ticket for further investigation.

Troubleshooting and FAQs

Q: The notification count is still wrong after repair—what next?
A:

• Clear any caching layers (object cache, page cache, or CDN) to ensure the updated counts display.
• Log out and back in, or switch to an incognito window to bypass browser caching.
• Re-run the Repair Unread Message Counts option one more time.
  

Q: Will this affect other activity data?
A: No. The repair operation only targets private message counts. All other activity records remain unchanged.

Q: How often should I run the repair?
A: Typically only when you notice a discrepancy. There’s no need to schedule it regularly unless message counts repeatedly become inaccurate.

Q: Who can perform this repair?
A: Only users with Administrator privileges can access the Repair Community tools.