Introduction
Collecting feedback directly from your app users helps you improve the mobile experience and address issues quickly. The Send Us Feedback feature in the BuddyBoss App lets members submit text comments, attachments, and device details straight to your support inbox. In this tutorial, you’ll learn how to enable this feature and how members use it within the app.
Tutorial VIdeo
Configuring the Feedback Settings
- In WordPress, go to BuddyBoss App > Settings > Feedback.
- Tick Send Us Feedback to enable the feature.
- In Feedback Email, enter the address where feedback should be sent.
- If left blank, the site’s Administration Email (under Settings > General) is used.
- If left blank, the site’s Administration Email (under Settings > General) is used.
- (Optional) In Email Subject, enter a default subject line for incoming feedback emails.
- Click Save Changes.
Submitting Feedback from the App
- Open the BuddyBoss App on your mobile device.
- Navigate to Settings (via the More menu).
- Tap Send Us Feedback.
- In the Feedback box, enter your comments or questions.
- (Optional) Tap Upload Image or Video to attach media files.
- Tap Send to submit.
Emails you receive will include:
- Feedback Message
- User’s Apple ID or Google Account
- Platform (iOS or Android)
- App Version
- OS Version
- Device Model
- User’s Email Address
Troubleshooting and FAQs
Q: I’m not receiving feedback emails.
A: Check the Feedback Email setting or site Administration Email, and inspect your spam folder.
Q: My attachments aren’t arriving.
A: Make sure you tapped Upload Image or Video, and that file size is within your server’s limits.
Q: “Send Us Feedback” isn’t showing in the app.
A: Confirm the feature is enabled in Feedback settings, save, then restart the app to refresh.