How to Resolve Build Error Code E005 – Unsupported Image Format

Introduction

Build Error Code E005—“One or more of the images provided are using an unsupported file format”—means one or more of your custom branding assets isn’t in a supported format. Follow the headings below to remove invalid assets, re-upload in the correct formats, and generate a new build.

Remove Existing Images and Icons

1. In WordPress, go to BuddyBoss App > Branding > Images.
2. Click Remove Image for every section: Home Screen, Login Screen, Register Screen, Launch Screen, App Icons, Android Adaptive Icon, and Android Notification Icon.

3. Click Save Changes.
   

Re-add Supported Images

1. On the same Branding > Images page, upload new images and icons saved as .PNG or .JPG that meet the required dimensions.
   
2. Click Save Changes.
   

Request a New Build

1. Navigate to BuddyBoss App > Build.
2. In Step 2: Review Information, verify that your newly added images display correctly.
3. Click Send Build Request to generate a new build with the updated assets.
   

Do I Need to Generate a New Build?

Yes. A new build is required so the corrected image formats are embedded in your app package.

Troubleshooting and FAQs

Q: The build log shows a different image error—what now?
A: Check the log to identify which asset failed, then remove and re-add just that image rather than all assets.

Q: Can large file sizes cause this error?
A: Yes. Keep individual images under 1 MB. If necessary, compress or optimize your images before uploading.

Q: After fixing, it still fails—how can I debug further?
A: Clear any caching plugins or server caches, then retry. If the error persists, capture the full build log and contact BuddyBoss Support with that information.