Introduction
Apple’s App Store Guideline 2.1 – Performance > App Completeness requires that any advertised in-app purchase (IAP) features be discoverable and functional during review. If your review was paused with a message like:
We have started the review of your app, but we are not able to continue because we cannot locate the in-app purchases within your app.
This means the reviewer expects to find IAPs but can’t. This guide explains how to show—or remove—those screens so Apple can complete the review without a new build.
How to Resolve It
If IAP Is Enabled
- Verify Product Metadata
- In App Store Connect, confirm each IAP product has a name, description, and price.
- In App Store Connect, confirm each IAP product has a name, description, and price.
If IAP Is Not Enabled
- Remove IAP References
- Delete or hide any “Membership,” “Products,” or “Billing” screens or buttons.
- Delete or hide any “Membership,” “Products,” or “Billing” screens or buttons.
- Confirm No Purchase Prompts Remain
- Launch the app and verify there are no dialogs or menu items suggesting in-app purchases.
- Launch the app and verify there are no dialogs or menu items suggesting in-app purchases.
Respond in App Store Connect
In the Resolution Center, reply with either:
For Enabled IAP:
“To locate in-app purchases:
- Open the app and tap Profile.
- Select Membership from the bottom menu.
- Tap Upgrade Now to view subscription options.”
For Disabled IAP:
“We have removed all IAP-related screens. This version contains no in-app purchases.”
Do I Need to Generate a New Build?
No. These are metadata and UI navigation updates—no new binary upload is required.
Troubleshooting and FAQs
Q: The reviewer still can’t find IAP despite the flow existing.
A: Test on a device or simulator to ensure the buttons render correctly and all screens load without errors.
Q: Can I include instructions in the App Review Information field?
A: Yes. You may paste the tap-by-tap path there to aid the reviewer.
Q: What if I plan to add IAP later?
A: Remove all IAP references for now and inform Apple that in-app purchases will be introduced in a future update.
Q: Will removing IAP screens affect existing subscribers?
A: If your app is already live with subscribers, coordinate changes carefully to avoid interrupting their access—consider a separate build.