Introduction
Apple’s App Store Guideline 2.1 – Performance > App Completeness requires clear, detailed information about any paid features in your app. If your review was paused with a message like:
We have started the review of your app, but we need additional information about your app.
To help us proceed, please review the following questions and provide as much detailed information as you can.
This guide explains how to answer Apple’s questions so your review can continue without a new build.
How to Resolve It
To address this issue, reply with comprehensive answers to each question Apple posed:
- Does your app access any paid content or services?
- What are the paid content or services?
- Do individual customers pay for the content or services?
- If no, does a company or organization pay for the content or services?
- Where do they pay, and what’s the payment method?
- If users create an account to use your app, are there fees involved?
- How do users obtain an account?
Provide clear, concise details—for example, names of subscriptions or courses, pricing model (one-time, subscription), purchase flow (in-app, web), and account creation process.
Respond in App Store Connect
In the Resolution Center, reply with a structured message, for example:
Responses to your questions:
- Paid content/services: Yes. The app offers monthly course subscriptions.
- What content/services: Tiered access to video courses and live webinars.
- Individual payments: Yes—users subscribe via in-app purchase (StoreKit).
- Company payments: No—each user pays directly.
- Payment method: In-app purchases processed through Apple’s IAP system.
- Account fees: No additional fees beyond the subscription.
- Account acquisition: Users tap “Sign Up” on the home screen, enter email/password, then choose a subscription plan.
Do I Need to Generate a New Build?
No. These are metadata clarifications—no new binary upload is required.
Troubleshooting and FAQs
Q: What if Apple asks follow-up questions?
A: Provide additional details in the same Resolution Center thread—be prompt and specific.
Q: Where do I find the Resolution Center?
A: In App Store Connect, go to your app’s Activity > All Builds & Versions, then click the red “Review Feedback” alert.
Q: How detailed should my answers be?
A: Offer enough context to eliminate any ambiguity—mention product names, pricing tiers, payment flows, and how accounts are created.
Q: Can I include screenshots or videos?
A: Yes. If it helps clarify the flow, attach annotated screenshots or a short video link in your response.
