We have hired a dedicated forum moderator
We are committed to bringing you superior customer service. We want happy customers.
We apologize that customer service has been less than ideal over the past several weeks. Due to the theme’s popularity we have not had the manpower available to answer all support questions in a timely manner. Last month we put up a job posting for a dedicated forum moderator and all around BuddyPress expert, and we have finally made our decision.
We are proud to introduce you to TJ Chester, the newest member of the BuddyBoss team. He has experience with WordPress, BuddyPress, PHP, CSS and HTML. He has also worked as a Google Search Engine Evaluator and as an Internet Marketing Specialist. He will be answering support forum questions and helping us market the theme. He’ll be working through the existing inquiries over the next week, and then you should expect a 24 hour turnaround time for most support inquiries going forward (not including weekends).