Cover photo bug

[Anonymous]

Unable to change profile, group cover photos, they upload to the media gallery, but only a lovely blue background shows where the new cover photo should be, any ideas?
Boss.Version: 2.0.4
wp version 4.3.1
buddypress Version 2.4.0

All extras in the theme area are ticked and areas in buddypress for covers are unticked ( unable to tick )

[Varun Dubey]

Hi @jerseypeeps, Default cover image will be applied automatically to any newly created group and when you will chnage the cover image or remove cover image it will not display default cover image again.

https://drive.google.com/file/d/0Bzv-k-FcE80iYi1JT3F4X1pjOHM/view?usp=drivesdk

You can try to create a new group and it will have default cover image.

Regards
Varun Dubey

[Anonymous]

@vapvarun I understand what your saying, but the issue i’m having is that the new cover won’t show.

Here are the step I take

1. Go to profile
2. Click update cover photo
3. upload photo with correct dimensions
4. nothing shows but a blue back ground where the new cover photo should be

The cover photo does show in the media library, meaning it was successfully uploaded, but for some reason it does not take effect on the front end? As can be seen in the attached file.
I have also attached the image i tried to replace on the profile cover

[Anonymous]

Hi @jerseypeeps, Have you eanbled cometchat and any chat plugin? Please try after disble chat plugin.

Regards
Pallavi

[Anonymous]

That doesn’t make any difference what so ever, I have removed any tracking scripts along with chat.

[Anonymous]

I also have this issue on my site.

[Anonymous]

This theme is now riddled with bugs, I’d warn anyone updating their themes not to do it on a live website! Gone are the days of a bug free Boss theme.

I’m now paying a separate developer to do these fixes, something the devs here should be doing…….some of these issues are over two weeks old now and no fixes are given, to be asked by an admin here for work done my dev so you can fix the issues created is beyond a joke, it took my dev 30 minutes to fix another mentioned issue where the register page is duplicating various parts, he fixed it in less then 30 minutes, where as no fix has been issued by your devs…….what are they being paid for!!!!

[Varun Dubey]

Hi @ionprojekt, Please try to Cross check you plugin for any possible js conflict
We have tried with current version and seems it’s working fine
https://drive.google.com/file/d/0Bzv-k-FcE80ieFZMdnBySWQ4U3M/view?usp=drivesdk
I have tested with profile section, uploading new image and refresh with an random image
Also tried for Group

If are you are not able to debug it, please send your login details from our contact page We will cross check it at your website.

@jerseypeeps you website have multiple js issue related to comet chat plugin
https://drive.google.com/file/d/0Bzv-k-FcE80iVldqVUJneDNhV0k/view?usp=drivesdk
you can check the console are your website, you can also sk your developer to use console to debut it.

Try to deactivate the Comet chat at your website and try to upload the cover image again.

Regards
Varun Dubey

[Anonymous]

As stated previously I have disabled cometchat and cleared my cache and it has had no effect what so ever, I have used cometchat for years without any issues.